Customer service specialist- 客户服务专员
Customer service specialist- 客户服务专员
面议
苏州新区 | 5年以上经验
发布时间:2017-10-17 10:05:57 | 截止时间:2017-10-30
基本信息:
  • 客服专员/助理(非技术)
  • 有经验要求
  • 全职
  • 若干
  • CSD
职位描述及要求:
  • Education Background 教育背景

    College diploma or above, fluent spoken and written English.

    Relevant Working Experience 工作经验

    • Good command of Microsoft Office software (Excel)
    • At least 5 years working related experience in a manufacturing industry, familiar with commercial process.
    • Broad understanding of supply chain management and Logistics
    • Customer-oriented, good interpersonal, strong communication and problem solving skills
    • Excellent communication skills and good time management ability.

    JD 工作内容:
    1. Order Entry within 24hrs upon receipt of orders from Customer; (base on Master Data is ready in SAP)
    2. Order confirmation within 72hrs upon receipt of orders from Customers;
    3. Order-entry errors are measured and managed to eliminate the cause of the errors;
    4. Customer satisfaction evaluation;
    5. Customer complaints handled timely;
    6. Quotation sent to customers timely; (24hrs upon receipt quote from Sales managers)
    7. Price list maintained in SAP timely; (24hrs after quotation confirmed by Customers)
    8. Business partner master data template completed timely;(24hrs upon got all information from Business/customers)
    9. Communication internal & external timely;
    10. Weekly & monthly sales report timely;
岗位条件:
  • 大专
  • 英语 熟练
  • 不限
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  • 外商独资、外企办事处
  • 石油/石化/化工
  • 100-199
  • 中国江苏省苏州高新区浒关工业园永安路1号
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