1.To deal with customer for complaints. Get information about complaints; organize internal team to solve the problem on time.
2.Use the quality tools according escalation matrix to solve customer problems originated by Ficosa. Release final reports using customer forms or in absence internal Ficosa forms.
3.Track customer complaints from customer web pages or another sources and following through Internal indicators.
4.Follow warranties procedures in order get information about warranties, analysis them, release report and implement corrective and preventive actions.
5.Track non quality costs due customer complaints.
6.Organise and make sure containment actions in Ficosa, in transit, in customer or warehouse facilities are effectives.
7.Support Quality team in external and internal audits.
8.Managing of resident engineer team